Returns Policy

Items are only able to receive a full refund if deemed faulty beyond repair.

Customers who have purchased full-priced items are eligible for a size exchange or store credit (excluding shipping charges), provided they meet the following requirements:

1. The item must be returned within 6 days of receiving the parcel (as indicated by the tracking information).

2. The item must be in brand new condition, with all tags still attached.

3. It should be unworn and free from any odours, makeup, lotions, tans etc.

4. When returning the item, please ensure it is neatly packed and in original packaging.

All returns must be approved and processed through our Returns Portal.

A tracking number and proof of receipt must be provided to our team. Without this, we are unable to track your item or approve lodgement date. The customer understands that if this is not provided, our team are able to assume the item was never returned.

Please allow up to 5 business days from the delivery date, as indicated by the tracking number, for your return to be processed. Once processed, you will receive your store credit or exchange item.

Entering an incorrect address at checkout is at the responsibility of the customer. Once your order has been fulfilled, we are unable to make any amendments to the shipping address.

All refunds will be processed through the card used for the original purchase. Unfortunately, we are unable to process refunds to an alternative card.

Please be aware that all customers, including international customers, are responsible for the cost of all return shipping and are required to monitor their return parcel. Any loss or damage that occurs during transit is the sole responsibility of the customer.

SALE ITEMS

1. All items purchased on sale, including those made with a discount code (excluding the newsletter code) and items purchased at a discounted price, are considered final sale and are not eligible for a return, unless deemed faulty.

2. Once a sale order has been placed, no amendments or cancellations can be made.

All returns must be approved and processed through our Returns Portal. Please be aware that this policy regarding sale items is subject to change and may be updated without prior notice.

THESE ITEMS STRICTLY CAN NOT BE RETURNED

1. The following items are non-returnable

- Items that have been worn, are not in their original condition, or do not have a tag still attached.

- Gift cards.

- Discounted items (excluding the newsletter code).

- items not purchased directly through our Website

- Items that have been damaged during wear, such as pulls, marks, and excessive pilling resulting from abrasive friction.

- Our bikini bottoms strictly have no returns/exchanges due to hygiene reasons.

- Sale items, any items using a sale code our automatic sales such as warehouse sales, end of season sales etc.

- Please be aware that frequent returns will be flagged in our system. If we observe any abuse of the Returns Policy, future orders will be canceled, and your returns will not be accepted.

- If our team deem your garment as damaged as a result of wear and tear (including laundering), this is not considered faulty and eligible for a return.

- If an item does not meet our returns criteria and is incorrectly returned, it will be promptly redirected to your original shipping address.

-Please keep in mind that the dispatch timeframe differs from the shipping timeframe. Please note that the shipping timeframe should be added to the dispatch timeframe to ensure a complete understanding of the overall delivery schedule.

- In the event that an item is returned to the sender due to the parcel being unclaimed, signifying that the recipient has neglected to arrange for redelivery or collection from a designated point to retrieve the parcel, the customer will not qualify for a refund. Under these circumstances, the customer will be eligible solely for a store credit or the option to pay a redelivery fee.

- Please be advised that if you order an item for a specific event and it does not arrive in time, HNTR cannot accept responsibility for the delay, and customers will not be eligible for a refund under these circumstances.

- It is the responsibility of all customers to carefully review all information provided on our website, including dispatch details, product descriptions, and other relevant information. Customers will not be eligible for a refund for the reasons outlined in the product description, fit or dispatch details.

- In the event that an item is lost during transit or at any stage of the shipping process by Australia Post, please note that the customer will not be entitled to a full refund. Instead, the customer will only be eligible to receive the compensation amount provided by Australia Post.

- International customers are advised to consult the shipping timeframe on the Australia Post website. Please note that orders may experience delays during the shipping process, for which the shipping courier holds responsibility. In the event that an item experiences delays during transit, customers are not eligible for a refund.

FAULTY ITEMS

We offer returns, exchanges, store credits and refunds for faulty items. If you believe your item/s is faulty, please contact us at hntrcustomers@outlook.com within 6 days of receiving your parcel. Our quality control team will assess your inquiry accordingly and provide a solution if it is deemed a manufacturing defect. All refunds will be processed through the card used for the original purchase. Unfortunately, we are unable to process refunds to an alternative card.

1. It is important to note that items that have been damaged as a result of wear and tear are not considered faulty and are not eligible for a return. We kindly request that you carefully inspect your item/s upon receipt. Once inspected and a fault is identified, proof of fault must be provided to our team within date of arrival. Please be aware that all items undergo thorough quality checks prior to dispatch.POSTAGE Shipments will be delivered to your postal address and left in a safe place if no one is home. Your parcel may also end up at your local post office if no one is home.

- We are able to help with any shipment issues however, once a parcel is deemed arrived the issue must be resolved through auspost.

- Items may have a 1-3 day dispatch delay

PREORDER
1. The time frames for pre-orders will be clearly stated in the dispatch section. However, in rare circumstances, these pre-orders may experience delays. We kindly request a 2-week window period for any potential delays. If any delays occur, you will be promptly notified.

2. Pre-orders are specifically made-to-order pieces. Any changes in size or color will require 4-6 weeks and are subject to fabric availability. Once a pre-order item has sold out, the chances of making a change in size or color are minimal. However, returns are allowed if the criteria outlined in the returns policy are followed.

3. Once a pre-order has been placed and 24 hours have elapsed, it cannot be canceled. Pre-orders involve deposits placed to produce your garment, as they are made-to-order pieces. Alternatively, store credits may be granted within 6 days of purchase.

4. If a pre-order item is purchased in the same cart as ready-to-ship items, they will be shipped together. To avoid any delays in receiving the ready-to-ship items, we strongly recommend purchasing pre-order items in a separate cart.

5. When customers select a date for their order, it pertains to a pre-order item. A pre-order refers to an item that is currently out of stock due to high demand. Pre-order items will only be shipped once production is complete.

6. Please be aware that product availability is not guaranteed. Factors such as fabric shortages may result in your order being fully refunded on a first-come, first-serve basis.

7. It is important to note that a refund will not be granted to individuals who claim to be unaware that their item was a pre-order. All product descriptions clearly state the dispatch and pre-order time frames

8. Returns are subject to the conditions outlined in our returns policy.

TAX AND FEES

THERE IS A POSSIBILITY YOU WILL BE CHARGED IMPORT FEES (OR SIMILAR) WHEN IMPORTING YOUR GOODS (WE ARE AUSTRALIAN BASED). THIS VARIES FROM WHERE YOU ARE LOCATED AND IS PAID TO THE TRANSPORTATION COMPANY (TRANSPORTATION COMPANY MAY ADD ADMIN FEES ON TOP OF THIS CHARGE).

- We unfortunately have no control over this.

- Please contact the transportation company you plan on using in to seek information on how they calculate the fees and receive an estimation on what you may be charged (these costs are in addition to the 10% VAT that you have paid in our online store when purchasing your items).

- If your order has been returned to sender due to failure of tax/import duty payment, you will not be eligible for a refund.

- Customer is eligible for a store credit (minus shipment both ways).

- HNTR is not responsible for customers failing to pay import tax and will not compensate customers through a refund.

Returns Policy

Items are only able to receive a full refund if deemed faulty beyond repair.

Customers who have purchased full-priced items are eligible for a size exchange or store credit (excluding shipping charges), provided they meet the following requirements:

1. The item must be returned within 6 days of receiving the parcel (as indicated by the tracking information).

2. The item must be in brand new condition, with all tags still attached.

3. It should be unworn and free from any odours, makeup, lotions, tans etc.

4. When returning the item, please ensure it is neatly packed and in original packaging.

All returns must be approved and processed through our Returns Portal.

A tracking number and proof of receipt must be provided to our team. Without this, we are unable to track your item or approve lodgement date. The customer understands that if this is not provided, our team are able to assume the item was never returned.

Please allow up to 5 business days from the delivery date, as indicated by the tracking number, for your return to be processed. Once processed, you will receive your store credit or exchange item.

Entering an incorrect address at checkout is at the responsibility of the customer. Once your order has been fulfilled, we are unable to make any amendments to the shipping address.

All refunds will be processed through the card used for the original purchase. Unfortunately, we are unable to process refunds to an alternative card.

Please be aware that all customers, including international customers, are responsible for the cost of all return shipping and are required to monitor their return parcel. Any loss or damage that occurs during transit is the sole responsibility of the customer.

SALE ITEMS

1. All items purchased on sale, including those made with a discount code (excluding the newsletter code) and items purchased at a discounted price, are considered final sale and are not eligible for a return, unless deemed faulty.

2. Once a sale order has been placed, no amendments or cancellations can be made.

All returns must be approved and processed through our Returns Portal. Please be aware that this policy regarding sale items is subject to change and may be updated without prior notice.

THESE ITEMS STRICTLY CAN NOT BE RETURNED

1. The following items are non-returnable

- Items that have been worn, are not in their original condition, or do not have a tag still attached.

- Gift cards.

- Discounted items (excluding the newsletter code).

- items not purchased directly through our Website

- Items that have been damaged during wear, such as pulls, marks, and excessive pilling resulting from abrasive friction.

- Our bikini bottoms strictly have no returns/exchanges due to hygiene reasons.

- Sale items, any items using a sale code our automatic sales such as warehouse sales, end of season sales etc.

- Please be aware that frequent returns will be flagged in our system. If we observe any abuse of the Returns Policy, future orders will be canceled, and your returns will not be accepted.

- If our team deem your garment as damaged as a result of wear and tear (including laundering), this is not considered faulty and eligible for a return.

- If an item does not meet our returns criteria and is incorrectly returned, it will be promptly redirected to your original shipping address.

-Please keep in mind that the dispatch timeframe differs from the shipping timeframe. Please note that the shipping timeframe should be added to the dispatch timeframe to ensure a complete understanding of the overall delivery schedule.

- Please be advised that if you order an item for a specific event and it does not arrive in time, HNTR cannot accept responsibility for the delay, and customers will not be eligible for a refund under these circumstances.

- In the event that an item is lost during transit or at any stage of the shipping process by Australia Post, please note that the customer will not be entitled to a full refund. Instead, the customer will only be eligible to receive the compensation amount provided by Australia Post.

- We are able to help with any shipment issues however, once a parcel is deemed arrived the issue must be resolved through auspost.

- Items may have a 1-3 day dispatch delay

PREORDER 1. The time frames for pre-orders will be clearly stated in the dispatch section. However, in rare circumstances, these pre-orders may experience delays. We kindly request a 2-week window period for any potential delays. If any delays occur, you will be promptly notified.

3. Once a pre-order has been placed and 24 hours have elapsed, it cannot be canceled. Pre-orders involve deposits placed to produce your garment, as they are made-to-order pieces. Alternatively, store credits may be granted within 6 days of purchase.

4. If a pre-order item is purchased in the same cart as ready-to-ship items, they will be shipped together. To avoid any delays in receiving the ready-to-ship items, we strongly recommend purchasing pre-order items in a separate cart.

5. When customers select a date for their order, it pertains to a pre-order item. A pre-order refers to an item that is currently out of stock due to high demand. Pre-order items will only be shipped once production is complete.

6. Please be aware that product availability is not guaranteed. Factors such as fabric shortages may result in your order being fully refunded on a first-come, first-serve basis.

7. It is important to note that a refund will not be granted to individuals who claim to be unaware that their item was a pre-order. All product descriptions clearly state the dispatch and pre-order time frames

8. Returns are subject to the conditions outlined in our returns policy.

TAX AND FEES

THERE IS A POSSIBILITY YOU WILL BE CHARGED IMPORT FEES (OR SIMILAR) WHEN IMPORTING YOUR GOODS (WE ARE AUSTRALIAN BASED). THIS VARIES FROM WHERE YOU ARE LOCATED AND IS PAID TO THE TRANSPORTATION COMPANY (TRANSPORTATION COMPANY MAY ADD ADMIN FEES ON TOP OF THIS CHARGE).

- We unfortunately have no control over this.

- Please contact the transportation company you plan on using in to seek information on how they calculate the fees and receive an estimation on what you may be charged (these costs are in addition to the 10% VAT that you have paid in our online store when purchasing your items).

- If your order has been returned to sender due to failure of tax/import duty payment, you will not be eligible for a refund.

- Customer is eligible for a store credit (minus shipment both ways).

- HNTR is not responsible for customers failing to pay import tax and will not compensate customers through a refund.

BOOK A TRY ON HERE

PREORDER
1. The time frames for pre-orders will be clearly stated in the dispatch section. However, in rare circumstances, these pre-orders may experience delays. We kindly request a 2-week window period for any potential delays. If any delays occur, you will be promptly notified.