Order Processing

Orders are generally packed and dispatched within 1–2 business days. Please allow additional processing time during collection launches, sale events, promotional periods and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

A signature may be required upon delivery, so we recommend selecting a delivery address where someone will be available to receive the parcel.

Tracking Your Order

Your tracking link will be included in your shipping confirmation email once your order has left our warehouse.

If you have not received your tracking information, please check your junk or spam folder before contacting our Customer Care team at customercare@outlook.com.

Delivery Timeframes and Possible Delays

All delivery timeframes provided by HNTR The Label or the shipping carrier are estimates only. While we work closely with our delivery partners to have orders delivered as quickly as possible, delays may occasionally occur due to factors outside our control.

Deliveries to rural or remote locations may take longer than standard metropolitan deliveries. International orders may also experience delays while being processed by customs in the destination country.

If additional information is required to clear your parcel through customs, the shipping carrier may contact you directly. Please respond promptly to prevent further delays.

If your parcel has not arrived within the estimated timeframe, please contact the relevant shipping carrier or email our Customer Care team at customercare@outlook.com for assistance.

Incorrect Delivery Addresses

Please carefully review your delivery details before completing checkout.

If you have entered an incorrect address, contact us urgently at customercare@outlook.com. We will do our best to update the details if your order has not entered processing or been dispatched; however, changes cannot be guaranteed.

Once a parcel has been dispatched, we may be unable to redirect it or amend the delivery address. HNTR The Label is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer, except where required under applicable consumer law.

Changing or Cancelling an Order

Our warehouse begins processing orders soon after they are placed. For this reason, we cannot guarantee that an order can be changed or cancelled once it has been submitted.

If you need urgent assistance, please email customercare@outlook.com as soon as possible. If your order has not yet entered processing or been dispatched, our team will do its best to assist.

Lost, Stolen or Damaged Parcels

Once your parcel has been dispatched, its delivery is managed by the relevant shipping carrier. If your tracking indicates that your parcel is delayed, missing or delivered but you cannot locate it, please first check around the property and with household members, neighbours, reception or any designated safe-drop location.

You should then contact the shipping carrier directly to request further information or open an investigation. Our Customer Care team can also assist with the enquiry where appropriate.

Please contact us promptly if your order arrives damaged or if you believe it has been lost in transit. Each case will be reviewed individually in accordance with the carrier’s investigation process and your rights under applicable consumer law.

HNTR The Label cannot provide compensation for delivery issues caused by an incorrect address entered by the customer, failure to collect the parcel or an unsafe delivery location selected by the customer, except where required by law.

Pre-Order Shipping

Pre-order products are purchased in the same way as in-stock products but will be dispatched at a later date. The estimated dispatch period will be displayed on the relevant product page.

Estimated pre-order dates are provided in good faith but may change due to production, freight or customs delays. If there is a significant change to the expected dispatch timeframe, we will contact affected customers using the email address attached to the order.

Once your pre-order has been dispatched, you will receive a shipping confirmation email with tracking information. Pre-order products are not eligible for same-day delivery.

If your order contains both in-stock and pre-order products, the available products will be dispatched first and the pre-order products will be sent separately once they arrive. You will not be charged additional postage for the second shipment.