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USA Returns Policy

RETURNS POLICY

Customers who have purchased full-priced items are eligible for a size exchange or store credit (excluding shipping charges), provided they meet the following requirements:

  • Items must be returned within 7 days of receiving your order.
  • The item must be in brand new condition, with all tags still attached.
  • It should be unworn and free from any odours, makeup, lotions, tans etc.
  • When returning the item, please ensure it is neatly packed and in original packaging.

Items are only able to receive a full refund if deemed faulty beyond repair.

Please note

  • Full priced items that are purchased at a discounted price during a promotion or flash sale (e.g warehouse sale/Black Friday/EOFY/Birthday sale) can only be returned for an exchange or store credit.
  • All sale items are final purchases and are not eligible for a return including store credits, exchanges or refund.
  • Swimwear bottoms are not eligible for return due to hygiene reasons

All returns must be approved and processed through our RETURNS PORTAL

When processing your return:

  • A tracking number and proof of receipt must be provided to our team. Without this, we are unable to track your item or approve lodgement date. The customer understands that if this is not provided, our team are able to assume the item was never returned.
  • Please allow up to 5-7 business days from the delivery date, as indicated by the tracking number, for your return to be processed. Once processed, you will receive your store credit or exchange item.
  • Entering an incorrect address at checkout is at the responsibility of the customer. Once your order has been fulfilled, we are unable to make any amendments to the shipping address.
  • Cancellations will not be permitted after 24 hours from the time you placed your order.
  • All refunds will be processed through the card used for the original purchase. Unfortunately, we are unable to process refunds to an alternative card.
  • Please keep in mind that the exchange will be dependent on the stock available at the time of arrival. If your requested exchange size is not available, a credit note will be issued to you instead.
  • If your return has been received damaged and is not in the condition expected (brand new condition, free from any odours, makeup, lotions, tans etc), we can offer you the option to have the dry cleaning fee deducted from your store credit. Alternatively, if you are not satisfied with this option, we can arrange to redirect the return back to you.
  • Please be aware that all customers, including international customers, are responsible for the cost of all return shipping and are required to monitor their return parcel. Any loss or damage that occurs during transit is the sole responsibility of the customer
EXCHANGES 

Once we receive our return , your item will be inspected and an exchange will only be processed if our returns policy is met. If your returns passes our inspection your return will be released (subject to stock availability). If your requested exchange item is out of stock when your return is processes, you will automatically receive a store credit instead. Please note store credits re non-refundable/ if your return fails the inspection, the item will be returned to you and no exchange, return, store credit or refund will be granted as they do not meet our returns policy.

 

TERMS AND CONDITIONS 

We do not accept returns outside of our 14-day return policy. All items must be returned in original condition, unworn, unwashed, undamaged, and with all tags still attached.
If you return items that do not meet our returns criteria, your goods will be returned to you and you will be invoiced for the return shipping fee. Any return shipping costs incurred by the customer are non-refundable. Store credits are non-refundable.

Items strictly not eligible for return include:

  • Items that have been worn, washed, damaged, or do not have tags attached.
  • Items not purchased directly through our website.
  • Gift cards.
  • Discounted items (excluding newsletter code).
  • Sale items, including any items purchased with a sale code or automatic markdown (warehouse sale, end-of-season sale, etc.).
  • Bikini bottoms due to hygiene reasons.
  • Items damaged during wear, including pulls, marks, pilling from friction, or general wear and tear.
  • Items that have been damaged as a result of laundering.
  • Items returned incorrectly or without meeting our returns conditions — these will be promptly sent back to your original address.

Important: Customers are responsible for entering the correct address at checkout. We do not take responsibility for parcels sent to incorrectly provided addresses.

  • Customers are also responsible for reviewing all product descriptions, dispatch details, fit information, and relevant product notes. Refunds will not be approved for reasons clearly outlined in our product descriptions or dispatch information.
  • Once your return has been inspected and deemed eligible, your return will be processed accordingly.

Dispatch, Shipping & Delivery Responsibilities

  • Please allow 1–3 business days for dispatch (unless stated other in product description)
  • Dispatch timeframe differs from shipping timeframe; both must be considered together.
  • Shipping timeframes are estimates only and not guaranteed.
  • Delays may occur that are outside of our control.
  • We are not responsible for delays, including delays that result in missing an event or deadline.
  • Parcels may be left in a safe place or redirected to a local post office.
  • Once a parcel is marked “delivered,” any further issues must be resolved through Australia Post.
  • If a parcel is returned to sender due to being unclaimed, failure to collect, or failure to provide required documentation:
  • Customers are not eligible for a refund.
  • A store credit or redelivery fee will be offered instead.

Lost Parcels
If an item is lost during transit:

  • Customers are only eligible for compensation equal to the amount provided by Australia Post.
  • Additional compensation requires the customer to have purchased extra postal coverage.
  • Once the parcel is handed to Australia Post, HNTR no longer has control over the item, though we are happy to assist with the process.
  • International Customers: Delays during international transit are the responsibility of the courier, and refunds will not be provided for shipping delays.
  • High-Demand Products: Products in high demand may be limited to one size per customer to ensure fairness.
  • Policy Adjustments: HNTR reserves the right to amend, modify, or update this Returns Policy at any time. Your rights under consumer law remain unaffected.

 

FAULTY ITEMS

We offer returns, store credits, exchanges, and refunds for items confirmed to be faulty.

  • To submit a faulty item request:
  • Contact us within 6 days of receiving your parcel.
  • Upload clear images of the fault — we cannot assess or approve without photographic evidence.
  • Items must be inspected upon arrival; faults must be reported immediately.

Please note: Items damaged due to wear and tear (pulls, pilling, marks, fabric stress, laundering damage, or general wear) are not considered faulty.

  • All items undergo quality checks prior to dispatch.
  • If our team determines the item is not faulty, the return will not be accepted.

Incorrect or Mis-Shipped Items

If you believe you have received an incorrect item, please contact us as soon as possible with:

  • Order number
  • Clear photos or videos of the issue
  • These cases will be assessed individually.

Cost of Returns

  • Customers are responsible for covering return shipping costs unless otherwise stated.
  • Ensure returns are sent via a trackable and insured service.
  • Please include your packing slip or returns form; without this, we cannot identify your return.

Returns Processing Timeline

  • Items are considered returned once received by HNTR.
  • Please allow 3–5 business days for processing.
  • Refunds (when applicable) are issued to the original payment method and may take 5–10 business days to appear.
RENTAL COMPANIES
HNTR THE LABEL PTY LTD is sold exclusively through this website. We are not affiliated with rental or third-party platforms. Commercial resale or rental of our garments violates our terms and conditions. Any orders placed by rental businesses will be cancelled.
PRE ORDER POLICY
  • What is a Pre-order? A pre-order allows you to purchase an item before it is available for immediate dispatch. By placing a pre-order, you are securing the item in advance, as it is either still in production or awaiting restock.
  • Pre-order Timeframes: The expected dispatch timeframe for pre-ordered items will be clearly stated in the product's dispatch information. However, please note that delays may occur in rare circumstances. We kindly ask that you allow a 2-week window for any potential delays. If there is a delay, it will be communicated in the dispatch section of your order. Customers are responsible for regularly checking the website for updates regarding the status of their pre-order.
  • Made-to-Order Items: Pre-ordered items are made-to-order. Any changes to size or color requests may take 4–6 weeks to process and are subject to fabric availability. Once a pre-order item sells out, the ability to make changes to the size or color is limited.
  • Pre-order Cancellations: Once a pre-order is placed, cancellations are not possible after 24 hours. Pre-orders involve a deposit to cover the production of your garment. If you need to make any adjustments, store credit may be issued within 6 days of purchase.
  • Combining Pre-orders with Ready-to-Ship Items: If you order both pre-order items and ready-to-ship items in the same cart, both will be shipped together once the pre-order is ready. To avoid delays, we recommend placing pre-order items in a separate order from ready-to-ship items.
  • Pre-order Item Availability: Pre-order items will only be shipped once production is complete. While we strive to fulfil all orders, product availability is not guaranteed. For example, fabric shortages or high demand may lead to a full refund on a first-come, first-served basis.
  • Refunds for Pre-orders: Please note that refunds will not be issued for customers who claim to be unaware that their item was a pre-order. All product descriptions clearly state the dispatch timeframe and whether the item is a pre-order.
  • Returns: Returns for pre-order items are subject to the same conditions outlined in our Returns Policy.

 

TAXES AND FEES


As we are an Australia-based company, you may be subject to import fees (including customs duties or similar charges) when receiving your order. These charges vary depending on your location and are payable directly to the transportation company handling your shipment. Additionally, the transportation company may charge administrative fees on top of the import duties.Unfortunately, we have no control over these fees. Please contact the transportation company you are using for more information about how they calculate import duties and an estimate of the fees you may incur. 

  • Failure to Pay Import Duties: If your order is returned to us due to non-payment of import taxes or duties, you will not be eligible for a refund. However, you may be offered store credit for the order, minus the shipping costs both ways.
  • Responsibility for Import Taxes: HNTR is not responsible for customers who fail to pay import duties or taxes. Unfortunately, we cannot offer compensation for orders that are returned due to non-payment of these fees.
  • US Customers: For more detailed information on US import duties and taxes, please refer to our US Tax Information page